Privacy Policy

Last Updated: 02/06/2025

Cheltenham Building & Landscaping Ltd ("we", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data.

1. Information We Collect

We may collect:

• Contact Details: Name, address, email, phone number (from quote requests or contracts).

• Project Information: Property details, design preferences, photos of worksites.

• Payment Data: Bank details (for invoices), but we do not store card information.

• Website Usage: Cookies track visits (see our Cookie Policy).

2. How We Use Your Data

PurposeLegal BasisProviding quotes/servicesContractual necessityProcessing paymentsLegal obligationMarketing (e.g., newsletters)Consent (you can opt out)Improving our websiteLegitimate interest

3. Data Sharing

We only share data with:

• Subcontractors (strictly for project completion).

• Regulators (if legally required, e.g., HMRC).

• Google Analytics (anonymous website stats).

We never sell your data.

4. Data Retention

• Projects: 7 years (for warranty/accounting purposes).

• Marketing Contacts: Until you unsubscribe.

• Website Analytics: 26 months.

5. Your Rights

Under UK GDPR, you can:
✅ Request access to your data.
✅ Correct inaccurate information.
✅ Delete data (unless legally required to retain).
✅ Object to marketing.

To exercise these rights, contact:
📧 contact@cheltenhambuildinglandscapes.co.uk
📞 07525535566

6. Security Measures

• Encrypted digital files.

• Password-protected systems.

• Paper documents stored securely.

7. Complaints

If unsatisfied with our response, you may contact the ICO:
www.ico.org.uk/concerns

8. Policy Updates

We’ll notify you of significant changes via email or website notices.

Questions? Contact contact@cheltenhambuildinglandscapes.co.uk